Complaints Procedure
Complaints Procedure
My Commitment
I aim to provide a welcoming, inclusive, and professional service. If you are unhappy with any aspect of my classes, services, or communications, I encourage you to let me know so I can try to resolve the issue.
How to Make a Complaint
Please contact me with details of your complaint by email:
Email: Yoga.with.yasmina@icloud.com
Please include:
Your name
A description of your complaint
Any relevant dates or details
What outcome you would like
What Happens Next
I will acknowledge your complaint within 5 working days where possible.
I will review the information provided and investigate the matter fairly.
I will aim to provide a response within 14 working days.
If more time is needed, I will keep you informed of progress.
Resolution
I will do my best to resolve complaints promptly, respectfully, and fairly. This may include an explanation, an apology where appropriate, or steps to improve my services.
Contact
Yoga with Yasmina
Yasmina Jameel