Complaints Procedure
Complaints Procedure
My Commitment
I aim to provide a welcoming, inclusive, and professional service. If you are unhappy with any aspect of my classes, services, or communications, I encourage you to let me know so I can try to resolve the issue.
How to Make a Complaint
Please contact me with details of your complaint by email:
Email: Yoga.with.yasmina@icloud.com
Please include:
Your name
A description of your complaint
Any relevant dates or details
What outcome you would like
What Happens Next
I will acknowledge your complaint within 5 working days where possible.
I will review the information provided and investigate the matter fairly.
I will aim to provide a response within 14 working days.
If more time is needed, I will keep you informed of progress.
Resolution
I will do my best to resolve complaints promptly, respectfully, and fairly. This may include an explanation, an apology where appropriate, or steps to improve my services.
Contact
Yoga with Yasmina
Yasmina Jameel
Data Rights and Subject Access Request (SAR) Procedure
Data Rights and Subject Access Request (SAR) Procedure
About This Procedure
I respect the privacy rights of my clients and website users and will handle all personal information in accordance with UK data protection law.
Your Rights
You have the right to:
Request a copy of the personal information I hold about you.
Ask me to correct inaccurate information.
Request that I delete information where appropriate.
Object to or restrict how your information is used.
Withdraw consent where processing is based on consent.
Making a Request
To make a request regarding your personal information, please contact me by email at:
[Your Email Address]
I may ask for proof of identity before providing personal information.
Response Times
I will respond to requests as soon as possible and normally within one calendar month.
Subject Access Requests
If you request a copy of your personal information, I will provide:
The information I hold about you.
Why I hold it.
How it is used.
Who it may be shared with, if applicable.
Complaints
If you are unhappy with how I handle your personal information, you may contact the Information Commissioner’s Office (ICO).
The ICO website is: https://ico.org.uk
Contact
Yoga with Yasmina
Health Disclaimer
Yoga Participation & Health Disclaimer
Participation at Your Own Risk
By participating in any yoga class, workshop, course, event, or online content provided by Yoga with Yasmina, you acknowledge that yoga involves physical movement and, as with any form of exercise, there is a risk of injury.
You agree to take full responsibility for your own health, wellbeing, and participation. You are encouraged to work within your own abilities, listen to your body, and stop any activity that causes pain, discomfort, dizziness, or distress.
Health Conditions
If you have any injury, medical condition, illness, are pregnant, or have concerns about your ability to participate safely, you should consult a qualified healthcare professional before attending classes or using any yoga-related content.
You are responsible for informing the teacher of any relevant health conditions or injuries before participating in a class where appropriate.
No Medical Advice
The information provided during classes, workshops, on this website, through emails, social media, videos, or other materials is for educational and wellbeing purposes only. It is not intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional.
Inclusive and Body-Positive Practice
Classes are intended to support participants of diverse body sizes, abilities, backgrounds, and levels of experience. Variations, modifications, and options may be offered, but it remains your responsibility to choose movements that feel safe and appropriate for your body.
There is no expectation to perform any posture in a particular way, and rest is always encouraged.
Online Classes
When participating in online classes or using recorded content, you are responsible for ensuring that you have a safe practice environment with adequate space, suitable flooring, and any equipment you choose to use.
As the teacher cannot observe all participants during online sessions, you accept full responsibility for practising safely.
Limitation of Liability
To the fullest extent permitted by law, Yoga with Yasmina and Yasmina Jameel accept no liability for any injury, loss, damage, or health issue arising from participation in classes, workshops, events, or the use of online content, except where liability cannot be excluded under applicable law.
Contact
If you have questions about participation or accessibility requirements, please contact:
[Yasmina Jameel / Yoga with Yasmina]
Email: Yoga.with.yasmina@icloud.com
Terms and conditions
Terms and Conditions
Last Updated: 17/06/2026
Introduction
Welcome to Yoga with Yasmina.
These Terms and Conditions govern your use of this website and any yoga classes, workshops, events, or services provided by Yasmina Jameel, trading as Yoga with Yasmina.
By using this website or booking a class, you agree to these Terms and Conditions.
About Me
Yoga with Yasmina is a sole trader business operated by Yasmina Jameel.
Contact Email: Yoga.with.yasmina@icloud.com
Services
I provide yoga classes, workshops, private sessions, and related wellbeing services.
All services are subject to availability and may be modified or withdrawn at any time.
Booking and Payment
Bookings must be made in advance unless otherwise agreed.
Payment must be made before attendance unless alternative arrangements have been confirmed.
Prices are listed on the website and may be updated from time to time.
Cancellations and Refunds
By Clients
Cancellations made more than 24 hours before a class may be transferred or refunded at my discretion.
Cancellations made less than 24 hours before a class may not be eligible for a refund.
Failure to attend a booked class without notice may result in the loss of the booking fee.
By Me
If I need to cancel a class or event, you will be offered:
A refund, or
A transfer to another class where available.
Health and Safety
By participating in yoga classes, you confirm that:
You are responsible for monitoring your own physical condition during classes.
You will inform me of any injuries, health concerns, or conditions that may affect your participation.
You will practice within your own abilities and stop any activity that causes pain or discomfort.
Yoga is not a substitute for medical advice, diagnosis, or treatment.
If you have concerns about your health, please seek advice from an appropriate healthcare professional before participating.
Liability
While reasonable care is taken to provide safe instruction, participation in yoga activities is at your own risk.
To the fullest extent permitted by law, I accept no liability for injury, loss, or damage arising from participation in classes except where caused by negligence or where liability cannot legally be excluded.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Website Use
You may use this website for lawful purposes only.
You must not:
Attempt to interfere with the operation of the website.
Introduce malicious software or harmful material.
Copy website content for commercial purposes without permission.
Intellectual Property
Unless otherwise stated, all content on this website, including text, logos, photographs, illustrations, and downloadable materials, belongs to Yoga with Yasmina.
Content may not be copied, reproduced, or distributed without prior written permission.
Links to Other Websites
This website may contain links to third-party websites. I am not responsible for the content, privacy practices, or availability of those websites.
Changes to These Terms
I may update these Terms and Conditions from time to time. Any changes will be posted on this page.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For questions regarding these Terms and Conditions, please contact:
Yasmina Jameel
Trading as Yoga with Yasmina
Sole Trader
Email: Yoga.with.yasmina@icloud.com
Cookie Policy
Cookie Policy
Cookie Policy for Yoga with Yasmina
Last Updated: 17/06/2026
This Cookie Policy explains how Yoga with Yasmina uses cookies and similar technologies on https://www.yogawithyasmina.co.uk/.
As a sole trader yoga teacher, I aim to collect as little information as possible and to be transparent about how data is used.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information about how visitors use the site.
Types of Cookies I May Use
Essential Cookies
These cookies are necessary for the website to function correctly and cannot be switched off. They may include cookies that:
Enable website security
Remember your cookie preferences
Support website functionality
Analytics Cookies
If analytics tools are used (such as Google Analytics), these cookies help me understand:
How visitors find the website
Which pages are viewed most often
How the website can be improved
Analytics data is generally collected in an anonymous or aggregated form.
Third-Party Cookies
Some website features may be provided by third parties, such as:
Embedded videos
Social media links
Booking systems
Contact forms
These services may place their own cookies on your device. I do not control these cookies and recommend reviewing the privacy policies of those providers.
Managing Cookies
You can control and delete cookies through your browser settings. Most browsers allow you to:
View stored cookies
Delete cookies
Block cookies
Receive notifications when cookies are used
Please note that disabling certain cookies may affect website functionality.
Consent
When you first visit this website, you may be asked to consent to non-essential cookies. You can change your cookie preferences at any time through your browser settings or any cookie management tool provided on the website.
Changes to This Policy
I may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Contact
If you have any questions about this Cookie Policy, please contact:
Yasmina Jameel
Yoga with Yasmina
Email: Yoga.with.yasmina@icloud.com
Privacy Policy
Privacy Policy
Last Updated: 17/06/2026
Privacy Policy
Thank you for visiting Yoga with Yasmina.
I am committed to protecting your privacy and handling your personal information responsibly. As a sole trader yoga teacher, I collect only the information necessary to provide my services and communicate with clients.
Who I Am
Yoga with Yasmina is a small sole trader business operated by Yasmina Jameel.
Contact Email: yoga.with.yasmina@icloud.com
Website: https://www.yogawithyasmina.co.uk/
If you have any questions about this Privacy Policy or your personal information, please contact me using the details above.
Information I Collect
I may collect the following information when you contact me, book classes, or use my website:
Name
Email address
Telephone number (if provided)
Information included in enquiries or messages
Class booking information
Any accessibility requirements or relevant information you choose to share
I only collect information that is necessary to provide yoga classes and related services.
How I Use Your Information
I use your information to:
Respond to enquiries
Manage class bookings and appointments
Communicate about classes, workshops, and services
Provide a safe and supportive yoga experience
Meet legal and administrative requirements
I do not sell, rent, or trade your personal information.
Lawful Basis for Processing
I process personal information under the following lawful bases:
Consent
Contract (to provide booked services)
Legitimate interests (to respond to enquiries and manage my business)
Legal obligations where required
Sharing Information
As a sole trader, I do not have employees or staff.
Your information may only be shared with trusted third-party providers where necessary to operate my business, such as:
Website hosting providers
Online booking systems
Payment processors
Email service providers
These providers are expected to handle personal information securely and in accordance with applicable data protection laws.
Data Security
I take reasonable steps to keep your information secure and prevent unauthorized access, loss, misuse, or disclosure.
Data Retention
I keep personal information only for as long as necessary to provide services, maintain business records, and comply with legal obligations.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Object to certain processing activities
Withdraw consent where consent is the basis for processing
To exercise these rights, please contact me using the details above.
Cookies
My website may use essential cookies and basic analytics to help the website function and improve user experience.
You can manage cookie settings through your browser.
Changes to This Policy
I may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Yasmina Jameel
Trading as Yoga with Yasmina
Sole Trader
Email: yoga.with.yasmina@icloud.com